Terms and Conditions

1. General

These terms apply to every offer, treatment and agreement between Nail Salon Michelle and the client, unless agreed otherwise in writing.

2. Treatments and client information

Nail Salon Michelle performs treatments with due care, skill and professional knowledge. Clients must provide all information that may reasonably be relevant to a safe treatment and its result, including relevant physical conditions, allergies, medication use or other circumstances. Nail Salon Michelle is not liable for damage arising from incorrect or incomplete information provided by a client.

3. Cancellation and lateness

Please cancel or reschedule at least 24 hours before your appointment, personally or by telephone. If notice is given later or an appointment is missed, Nail Salon Michelle may charge up to 50% of the agreed treatment price. If you arrive more than five minutes late, the treatment may be shortened while the full agreed price remains due. Nail Salon Michelle will also provide at least 24 hours' notice if an appointment must be cancelled or changed where reasonably possible. These obligations do not apply in cases of force majeure.

4. Prices and payment

Prices include 21% VAT unless stated otherwise. Treatment and product costs are payable immediately after the treatment. Instalments are only possible if agreed with Nail Salon Michelle before the treatment. Price changes will be announced in advance where reasonably possible; obvious errors and changes are reserved.

5. Privacy and confidentiality

Client information is handled confidentially and in accordance with the applicable privacy policy. Nail Salon Michelle does not sell or rent client data to third parties. Confidentiality may only be lifted where required by law or a court order.

6. Liability

Nail Salon Michelle is not liable for loss, theft or damage to personal belongings brought to the salon, or for damage caused by incorrect or incomplete client information. Clients remain responsible for disclosing relevant allergies, health conditions, medication use and other circumstances that could affect treatment. Nothing in these terms limits liability where this is not permitted by law.

7. Guarantee

A new set of artificial nails has a seven-day guarantee. Within that period, up to two artificial nails may be repaired or refilled free of charge where necessary. This guarantee does not apply to refills, gel polish, colour gels, manicures, pedicures, strengthening treatments or other services.

The guarantee expires when, among other things, nails have been treated by a third party, chemicals have been used without suitable protection, nails have been damaged through misuse, unsuitable products or aftercare have been used, or damage is connected to illness, medication, pregnancy, nail biting or inadequate aftercare. Services are available to clients aged 18 and over.

8. Complaints

Please report complaints about a treatment or product in writing to as soon as possible and no later than five working days after discovering the issue. Nail Salon Michelle will respond within five working days where reasonably possible and will seek an appropriate solution when a complaint is well-founded.

9. Conduct and property

Clients must behave in line with generally accepted standards. Nail Salon Michelle may refuse service after repeated warnings for inappropriate behaviour. Clients may be held liable for damage they cause to furniture, equipment or products. Theft will be reported to the police.

10. Nail designs

Images and examples of nail designs are indicative; the result may differ depending on the client's natural nails and chosen treatment. Commercial use of Nail Salon Michelle nail-art designs or photographs requires prior permission.

11. Applicable law

Dutch law applies to every agreement between Nail Salon Michelle and the client.